Last revised on 15th February, 2026.
The CivilMock.com website ("Website") and related services (together, the "Service") are operated by CivilMock Edu Solutions Pvt. Ltd. ("CivilMock", "us", or "we"). Access and use of the Service is subject to these Terms and Conditions of Service ("Terms"). By accessing or using the Service, you agree to be bound by these Terms, including future changes.
CivilMock may update these Terms. Changes will be posted on the Website for 7 days with the revision date at the bottom. Revisions take effect after 7 days or your first use post-change. If you disagree, do not use the Service.
Description of Website and Service
The Service offers topic-based MCQ mock tests, test series of competitive exams for Civil Engineers and establishing to JEE,NEET, TNPSC Group1 and General Knowledge. We may change, suspend, or discontinue features anytime.
Registration
You agree to provide accurate info (name, mobile, email, hometown). Keep your password confidential and update details. You are responsible for all account activity. By registering, you consent to calls/SMS for services, promotions, and updates (even if on DND). Provide exam registration for internal tracking; non-provision may block access (no refund).
Subscriptions
Purchase monthly/annual plans via website or app stores. Payments via third parties (e.g., Google/Apple). Rates listed on site; subject to change. All payments are non-refundable; auto-renew unless cancelled. You acknowledge and agree that your free-trial subscription will automatically renew as a paid subscription unless you cancel before the end of the trial period in accordance with the Cancellation section of the Terms of Service. Contact platform for billing disputes. Free trials auto-renew unless cancelled 24 hours prior. Depending on how you paid for your subscription, you must follow specific routes to resolve any billing issues or disputes. If you bought the app or subscription through an external store like the Apple App Store or Google Play Store, you are required to deal with that platform's support team directly for a solution. However, if you signed up and paid through civilmock.com website directly, you should reach out to their internal customer service team instead.
By agreeing to these terms, you are authorizing the service to automatically bill your account for recurring subscription charges without needing further approval for each transaction. These payments will be processed at the start of every billing cycle whether monthly or annual, using the payment method you provided. The amount charged will reflect the current market price at the time of renewal plus any applicable taxes, meaning your bill could increase if the company updates its rates. Crucially, this billing cycle will continue indefinitely and will not expire on its own; you remain responsible for all charges until you manually cancel the subscription following their specific cancellation procedures.
Prohibited Activities and Inappropriate Use
You are strictly forbidden from uploading or sharing any content that is offensive, threatening, or illegal. This includes a total ban on infringing upon the intellectual property of others, such as sharing copyrighted engineering manuals or proprietary exam questions. Additionally, you must not engage in any behavior that disrupts the learning environment for other students or creates a liability for the company.
Legal Protection and Indemnity
You agree to be held personally and financially responsible for any legal issues arising from your misuse of the platform. If your actions, false statements, or violations of these terms result in a lawsuit or financial loss for the company or its employees, you are obligated to cover all resulting damages, including the cost of their legal fees.
Service Reliability and Liability Limits
Disclaimer of Guarantees ("As Is" Service)
The platform and all its study materials—including engineering diagrams, audio lectures, and test modules—are provided exactly as they are, without any guarantees of performance. The company does not promise that the content is 100% accurate, that the service will always be available, or that the website will operate without errors. You acknowledge that access may be interrupted during high-traffic periods, system maintenance, or technical failures beyond the company’s control.
Account Termination
The platform reserves the right to cancel your access and terminate your account at any time, for any reason, without prior notice. If your account is closed, you immediately lose all rights to use the service. Conversely, you may close your own account at any time using the provided tools. Even after an account is closed, the legal protections regarding the company's intellectual property, liability limits, and your previous legal promises remain in full effect.
Ownership of Content and Compilation
The User acknowledges that while the underlying syllabus, facts, and engineering concepts (such as standard formulas or scientific principles) are in the public domain, the specific expression, phrasing, selection, and arrangement of the Multiple Choice Questions (MCQs), mock tests, and study modules on this platform constitute an "original literary work" and a "compilation" under Section 2(o) of the Indian Copyright Act, 1957. All rights, title, and interest in such content, including digital e-books and proprietary software, belong exclusively to the Company or its licensors.
Restrictions on Use and Resale
Access to the Service is granted as a limited, non-exclusive license for personal, non-commercial exam preparation only. You are strictly prohibited from:
Assignment of Activity Data
The User agrees that all data generated through their interaction with the Service—including test scores, performance analytics, and time-tracking (collectively "Activity Data")—is the property of the Company. To the extent any intellectual property rights exist in such generated data, the User hereby irrevocably assigns all rights, title, and interest in that data to the Company in perpetuity. This processing of data is conducted in accordance with the Digital Personal Data Protection Act, 2023, for the purpose of service improvement and performance tracking.
Cancellation and Refund Procedures
Digital Product Restrictions
Once access to a digital product—such as a special test module, test series, LMS or e-book—has been provided, the order cannot be cancelled. Specifically, the refund policy expires the moment the login details for online access are disclosed or dispatched to you. Because these are immediate-access digital goods, they are considered "consumed" upon delivery of the credentials.
Final Sale on Promotional Items
Any products or test modules sold under special marketing offers (e.g., New Year, festival discounts, or specific exam specials) are strictly non-cancellable. These are categorized as limited-validity offers, and the company does not entertain cancellation requests for these items once the purchase is made.
Standard Cancellation Window
For non-digital or physical products, cancellations are only considered if requested within 24 hours of the order. This request will be denied if the order has already been completed or if the shipping process has been initiated by the company or its representatives.
Dispute Resolution
If a digital module or physical product is not as described on the site, you must notify customer service within 24 hours of receiving access or the product. The customer service team will review the complaint and make the final determination on the outcome.
To ensure your users know exactly how to resolve issues on civilmock.com, here is the personalized Grievance Redressal link. It is designed to meet the requirements of the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020.
Governing Law
Any unresolved disputes or legal proceedings concerning these grievances shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts in Coimbatore.
Last revised on 13th February, 2026.
Official Support Channel
If you encounter any technical issues with your mock tests, billing errors, or content discrepancies, we encourage you to first contact our standard support team. However, if your concern remains unresolved or requires formal escalation, you may approach our designated Grievance Officer.
Grievance Officer Details
In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, the contact details for our Grievance/Nodal Officer are as follows:
Name: Dr.Brindha
Designation: Managing Director
Final Authority in Grievance Redressal Mechanism.
Email: civilmock@gmail.com
Filing a Formal Complaint
When reaching out to the Grievance Officer, please provide a clear description of your issue, your registered email address, and any relevant order numbers or screenshots of the technical fault. This helps us investigate and resolve your concern within the timelines mandated by Indian law.
If you are a copyright owner and believe that any technical material, diagram, or question on civilmock.com infringes upon your intellectual property, you may submit a formal notice to our Copyright Agent:
Governing Law
Any unresolved disputes or legal proceedings concerning these grievances shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts in Coimbatore.